Support2020-08-25T11:27:33-07:00

Augment Therapy Support

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For instructions on setting up your device and accessing the software, click below.

Therapist Instructions
Patient Instructions

F.A.Q.

What is the Bluetooth keyboard with a trackpad used for?2020-08-11T14:30:20-07:00

Since the screen of the device will be facing away from you, the Bluetooth keyboard with trackpad enables you to navigate the app.

Why do I need a tripod?2020-08-11T13:59:06-07:00

Augment Therapy uses the rear-facing camera and works best when it is set at approximately half the child’s height. (For example, if a child is 44 inches, the camera should be at a height of 22 inches).

Depending on your needs you can set your device on a shorter tripod, like this one (iPhone only) or an extendable tripod, like this one.

How do I connect my device to my television?2020-08-11T13:58:42-07:00

Your Apple device can be connected to your television either through screen mirroring or with an adapter and HDMI cable.

Screen mirroring: If you have Apple AirPlay on your TV, you can mirror your device without any additional adapters or wires.

Adapter and HDMI cable: If you don’t have Apple AirPlay, you will need an adapter for your iPhone or iPad Pro, and an HDMI cable to connect your device to your TV.

How do I know if my iPhone or iPad will work with Augment Therapy?2020-08-11T13:57:59-07:00

Augment Therapy works with all of the following devices, ranked from good to best:

 

iPhone XR and XS (10) Series

iPhone SE (2020)

iPhone 11 Series

iPad Pro 11 (2019 or 2020)

iPad Pro 12 (2020)

Can I use Augment Therapy on my Android device?2020-07-13T13:33:15-07:00

Augment Therapy is currently only available on iOS devices.

AirPlay or Screen Mirroring isn’t working on my Apple Device.2020-07-13T13:32:05-07:00

If AirPlay or Screen Mirroring isn’t working on your device, please visit the following page: https://support.apple.com/en-us/HT204291

What devices work with Augment Therapy?2020-07-13T13:30:12-07:00

Augment Therapy is compatible with the following Apple devices with an A12 or A13 bionic processor and iOS 13.4 or greater:

iPad Pro 11 or 12 (2019 or 2020)

iPhone XR and XS Series

iPhone 11 Series

iPhone SE (2020)

For the best experience, we recommend that Augment Therapy is used with the iPad Pro 11 or 12 (2019 or 2020) or the iPhone SE (2020).

I’m a therapist interested in using Augment Telehealth. What do I need?2020-07-13T13:24:40-07:00

Augment Telehealth requires a MacOS or Windows computer with a webcam and microphone and a WiFi connection. The PT Remote Control can be accessed on the Therapist page.

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