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Frequently Asked Questions

We've compiled a list of answers to common questions.

Augment Therapy is compatible with the following Apple devices with an A12 or A13 bionic processor and iOS 13.4 or greater:

iPad Pro 11 or 12 (2019 or 2020)

iPhone XR and XS Series

iPhone 11 Series

iPhone SE (2020)

For the best experience, we recommend that Augment Therapy is used with the iPad Pro 11 or 12 (2019 or 2020) or the iPhone SE (2020).

Augment Telehealth requires a MacOS or Windows computer with a webcam and microphone and a WiFi connection. 

Since the screen of the device will be facing away from you, the Bluetooth keyboard with trackpad enables you to navigate the app.

Augment Therapy uses the rear-facing camera and works best when it is set at approximately half the child’s height. (For example, if a child is 44 inches, the camera should be at a height of 22 inches).

Depending on your needs you can set your device on a shorter tripod, like this one (iPhone only) or an extendable tripod, like this one.

Augment Therapy is currently only available on iOS devices.

If AirPlay or Screen Mirroring isn’t working on your device, please visit the following page: https://support.apple.com/en-us/HT204291

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